Frequently Asked Questions (FAQ)

Technology | Availability | Knowledge

We know how important your private data is.  We only trust the best names in the business in every aspect.  Here are a few of our vendors.

Secure Form Submittal

We you submit a request on this website it is secure.  Every page on this site is https for data integrity.

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We utilize DocuSign to complete your documents electronically using your smart phone, tablet, or computer.

Secure Transaction using Pay Pal

We utilize PayPal for our debit/credit card processing software.  PayPal has been around for a long time for a reason.  We don't store any credit card numbers unless you want to use your credit card for monthly payments.  We do have other credit card methods if you prefer to not use PayPal.

What is our cancelation policy?

We have to follow the cancellation policies of the insurance carriers.  However on new business you have 3 days to request cancellation and we return funds in the same manner you paid.  If you paid using Pay Pal your refund is instant.

How do we get certificates of insurance?

Your certificates of insurance (Acord 25) is available online 24/7 in the Client Portal.  When you purchase insurance you get access to this and can issue a cert for a potential customer, another contractor, or a municipality like a city if you need to pull a permit or get a license.

We exist to serve you.  Please let us know how we can serve you best!